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Refund Policy

Effective Date: October 19,2025

 

Our Refund Commitment

At Downtown Green, we stand behind the quality of our meal planning products. We want you to be completely satisfied with your purchase and offer a fair refund policy for our digital products.

 

Digital Product Refunds

 

30-Day Money-Back Guarantee

  • Refund period: 30 days from date of purchase

  • Eligibility: Products that have not been downloaded or accessed

  • Full refund: 100% of purchase price returned to original payment method

  • Processing time: 5-10 business days after approval

 

Refund Eligibility Requirements

Eligible for Refund:

  • Products purchased within the last 30 days

  • Products that have not been downloaded from the provided links

  • Products that have not been accessed through your account

  • Orders with proof of purchase (order confirmation email)

 

Not Eligible for Refund:

  • Products downloaded or accessed after purchase

  • Products purchased more than 30 days ago

  • Custom or personalized meal plans

  • Gift certificates or promotional codes

  • Products received through promotional offers or contests

 

How to Request a Refund

 

Step-by-Step Process

  1. Contact us within 30 days of your purchase date

  2. Email: info.downtown.green@gmail.com

  3. Include the following information:

    • Order number (found in your purchase confirmation email)

    • Email address used for purchase

    • Reason for refund request

    • Date of purchase

 

Required Information

  • Order confirmation number

  • Email address associated with the purchase

  • Brief explanation for the refund request

  • Confirmation that products have not been downloaded or accessed

 

Response Time

  • Initial response: Within 24 hours during business days

  • Refund approval: Within 2-3 business days

  • Processing time: 5-10 business days to appear on your statement

 

Refund Processing

 

Payment Method Returns

  • Credit/Debit Cards: Refunded to the original card used for purchase

  • PayPal: Refunded to your PayPal account

  • Alternative methods: Available if original payment method is no longer valid

 

Processing Timeline

  • Approval notification: 1-3 business days

  • Refund processing: 3-5 business days

  • Bank processing: 2-5 additional business days (varies by financial institution)

  • Total timeframe: Up to 10 business days for complete processing

 

Refund Confirmation

You will receive:

  • Email confirmation when refund is approved

  • Processing notification when refund is submitted

  • Final confirmation when refund is complete

 

Special Circumstances

 

Technical Issues

If you experience technical problems that prevent you from accessing your purchased products:

  • Immediate assistance: Contact support before requesting a refund

  • Alternative delivery: We'll attempt to resolve technical issues first

  • Extended access: Download links can be re-sent or extended

  • Refund option: Available if technical issues cannot be resolved

 

Defective Products

If your digital product is corrupted, incomplete, or defective:

  • Immediate replacement: We'll provide a new download link

  • Quality guarantee: All products are tested before delivery

  • Full refund: Available if replacement products are also defective

 

Accidental Purchases

  • Duplicate orders: Refunded immediately upon notification

  • Wrong product: Exchange available within 24 hours of purchase

  • Gift purchases: Special handling for gift refunds

 

Partial Refunds

 

Bundle Products

For meal planning bundles containing multiple items:

  • Unused portions: Refunds available for unaccessed parts of bundles

  • Prorated refunds: Based on the value of unused components

  • Individual assessment: Each case reviewed on its merits

 

Promotional Purchases

  • Discounted products: Refund amount based on actual amount paid

  • Free bonus items: Must be returned/deleted for refund eligibility

  • Coupon purchases: Refund excludes discount value

 

Non-Refundable Situations

 

After Download/Access

Once you have downloaded or accessed our digital products:

  • No refunds available due to the nature of digital content

  • Quality guarantee: Contact us for defective product replacement

  • Alternative solutions: We may offer account credits or exchanges

 

Time Limitations

  • After 30 days: Refunds are not available regardless of circumstances

  • Exceptional cases: May be considered at management discretion

  • Legal requirements: Refunds available as required by applicable law

 

Refund Alternatives

 

Store Credit

Instead of a refund, you may choose:

  • Account credit for future purchases

  • Product exchange for different meal plans

  • Upgrade options to higher-value products

 

Product Exchanges

  • Different meal plan: Exchange for alternative product of equal value

  • Upgrade option: Pay difference for higher-value products

  • Format changes: Alternative file formats when available

 

Dispute Resolution

 

Refund Disputes

If you disagree with a refund decision:

  • Appeal process: Contact customer service manager

  • Additional review: Second opinion on refund eligibility

  • Resolution timeframe: 5-7 business days for appeals

 

Chargeback Prevention

Before initiating a chargeback with your bank:

  • Contact us first to resolve issues directly

  • Faster resolution through direct communication

  • Avoid complications that chargebacks can create

 

Contact Information

For all refund requests and questions:

Email: info.downtown.green@gmail.com
Customer Service: info.downtown.green@gmail.com
Business Hours: Monday-Friday, 9 AM - 5 PM EST

 

Legal Compliance

 

Consumer Rights

  • State laws: Additional refund rights may apply based on your location

  • Federal regulations: Compliance with applicable consumer protection laws

  • International customers: Local consumer laws may provide additional protections

 

Record Keeping

  • Purchase records: Maintained for refund verification

  • Refund documentation: Kept for accounting and legal purposes

  • Privacy protection: All refund information handled according to our Privacy Policy

 

Policy Updates

 

Changes to Refund Policy

  • Notification: Changes communicated via email and website updates

  • Effective date: New policies apply to purchases made after the effective date

  • Existing purchases: Original refund terms apply to prior purchases

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