Shipping Policy

Effective Date: October 19,2025

Last Updated: October 19,2025

Digital Products - Instant Delivery

Downtown Green specializes in digital meal planning products that are delivered electronically. No physical shipping is required for our standard products.

Immediate Digital Delivery

All products are delivered instantly upon successful payment
Delivery method: Email with download links
Delivery time: Within 5 minutes of purchase confirmation
No shipping charges - all products are digital downloads

What You'll Receive

After purchase, you will receive:

Order confirmation email with receipt
Download email containing secure links to your products
Account access (if applicable) to re-download your purchases

Download Instructions

Accessing Your Products

Check your email inbox (and spam folder) for download links
Click the secure download link provided
Save files to your device for offline access
Products are available in PDF format for easy viewing

Technical Requirements

File format: PDF (compatible with all devices)
File size: Typically 2-10 MB per product
Compatible with: Computers, tablets, smartphones, e-readers
Software needed: PDF reader (Adobe Reader, built-in browser viewers)

Download Support

Download Issues

If you experience problems downloading your products:

Common Solutions:

Check your spam/junk email folder
Try a different browser or device
Ensure stable internet connection
Disable pop-up blockers temporarily

Contact Support:

Email: info.downtown.green@gmail.com
Response time: Within 24 hours

Re-Download Policy

Download links remain active for 30 days after purchase
Lost files? Contact us for new download links
No additional charges for re-downloading purchased products

Physical Products (If Applicable)

While our primary focus is digital products, we occasionally offer physical items such as printed meal planning guides or kitchen tools.

Physical Shipping Information

Processing time: 1-2 business days
Shipping methods: USPS, UPS, FedEx
Domestic delivery: 3-7 business days
International delivery: 7-21 business days

Shipping Costs

Domestic (US): $4.99 standard, $9.99 expedited
International: Calculated at checkout based on destination
Free shipping: On orders over $50 (domestic only)

Delivery Timeframes

Digital Products

Immediate: Upon payment confirmation
Backup delivery: Within 24 hours if initial delivery fails
Customer support: Available for delivery issues

Physical Products (When Available)

Order processing: 1-2 business days
Standard shipping: 3-7 business days
Expedited shipping: 1-3 business days
International: 7-21 business days

International Customers

Digital Product Access

Available worldwide - no geographic restrictions
Multi-currency support through our payment processor
Local tax calculation where applicable

Physical Product Limitations

Some physical products may not be available internationally
Additional customs fees may apply (customer responsibility)
Extended delivery times for international orders

Failed Delivery

Digital Product Delivery Issues

If you don't receive your download within 30 minutes:

Check spam/junk email folders
Verify email address accuracy
Contact our support team immediately
We'll manually send download links within 24 hours

Resolution Process

Immediate assistance: Live chat or email support
Manual delivery: Within 24 hours
Refund option: If delivery cannot be completed

Order Tracking

Digital Orders

Confirmation email sent immediately upon purchase
Download email sent within minutes
Order history available in your account dashboard

Physical Orders (When Applicable)

Tracking number provided via email
Real-time updates through carrier websites
Delivery notifications when package arrives

Contact Information

For shipping, delivery, or download questions:

Email: info.downtown.green@gmail.com
Support: info.downtown.green@gmail.com
Hours: Monday-Friday, 9 AM - 5 PM EST

Special Circumstances

Bulk Orders

Educational institutions: Special delivery arrangements available
Corporate orders: Customized delivery options
Large quantities: Contact us for special handling

Gift Purchases

Gift delivery: Products can be sent directly to recipients
Gift messages: Include personal notes with delivery
Gift certificates: Available for future purchases

Technical Issues

File Compatibility

All digital products are provided in universal PDF format
Compatible with all major devices and operating systems
Alternative formats available upon request

Download Problems

If you experience technical difficulties:

Try downloading from a different device
Use an updated web browser
Contact support for alternative delivery methods
We can provide products via cloud storage links if needed

Quality Guarantee

Digital Product Quality

All files are tested before delivery
High-resolution PDFs for clear printing
Optimized for both screen viewing and printing
Money-back guarantee if products are defective

Updates and Changes

This shipping policy may be updated to reflect changes in our delivery methods or product offerings. Customers will be notified of significant changes via email.